Shipping policy

Each order is carefully managed and shipped as soon as possible. Some custom items may require additional time, and orders may arrive in different packages depending on the item.  The day you get a tracking number is the day your order hits the road. We will never send it early. Most orders ship 2-3 days after and delivery times vary depending on location. 

International orders are always welcome! Please expect slight delays for customs. There is nothing we can do about customs, VAT etc. Outside of the USA unless instructed. We don't have this problem often as we have shipped all over the world. 

Returns and exchanges are welcome and managed via email at info@ka-tet19.net You can also send us a message in the live chat if we are open. Hours are M-F 7am-7pm PST. If we have your email already on file, simply use the chat icon and we will respond via email.