Our standard lead time to get orders out is between 1 and 7 business days. At peak business there might be slight delays but we are always aware of when you placed your order and orders are always sent out as quickly as possible. We are always happy to let you know the status of your order via our email. ALL order inquiries should go to matt@ka-tet19.net. NOT facebook, Instagram, or Twitter messages. While it's fine to send questions to our social media platforms, they just aren't checked as often as our official email. If you've placed an order and you need to make an exchange, or have any other urgent concersn or questions our official email 100% the best way to contact us! 

Privacy & Security

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

Returns & Replacements

Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 14 days of the date you receive the package for credit to your original payment method or for exchange, 

  • The item has been unworn
  • The item is free of any damage caused by the customer
  • The item is returned in its original packaging

 

If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted. If you are making an exchange because you want a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Returns & Exchanges should be returned to: 

Ka-tet19
16421 Gothard Street Suite A
Huntington Beach, CA 92647

Please note on the receipt what you would like to do. Exchange for a different size, refund or credit on your next order. 

 Licensing information

All of our products are officially licensed through various book publishers, movie studios, and/or Mr. King directly. We are extremely proud to support the haven foundation: 

http://www.thehavenfdn.org/about

 

For any questions or for press release matters please contact the founder of ka-tet19 via email at matt@ka-tet19.net