Frequently Asked Questions
Shipping information (updated 06/2020)
Orders are generally shipped within 1-6 business days after being placed.
We ship worldwide with the exception of a few countries (North Korea, Cuba and a few others) Our international shipping rate is a flat $19 for any sized order. We recommend ordering 2 or more items to offset these shipping costs. We typically lose a few dollars on shipping overseas but that is just a part of serving the beam.
International lead times
Due to the Coronavirus some international orders take 3 or 4 weeks to arrive and tracking numbers are not always accurate. We've only experienced a small handful of packages returning to us so more than likely if you order with us, it will get there. You may email us at firstname.lastname@example.org to arrange FedEx shipping at an additional cost. We will only charge the exact amount we are charged in those situations. Please contact us if you'd like that before placing your order.
Returns and Exchanges.
If for any reason you are not happy with your purchase or require a different size, or if we made an error, simply email us at email@example.com to get the process started. PLEASE DO NOT DIRECT MESSAGE US ON SOCIAL MEDIA FOR ANY RETURNS, EXCHANGES, OR ISSUES WITH YOUR ODER! We get a lot of messages and are always chatting with Constant Readers so messages sent over social media will often get lost. We check firstname.lastname@example.org every morning. If you want to just say hello, or chit chat, by all means DM us anytime!
All of our unisex tees are standard sizes regardless of the gender of the model in the picture. You are safe ordering the normal size tee shirt you would normally order. All of our tees are side seamed and have a retail ready fit and are pre-washed to minimize shrinkage. Our washed collection has a slightly more generous fit for a relaxed feel but we still recommend ordering the size you would normally order.
I saw an item on the site and now it's not there.
We are always changing things and sometimes designs and cuts go away. We can always print the graphic you are interested in but sometime the garment it was offered on originally is not readily available. Please email us BEFORE placing your order if you'd like something not readily available so that we can make it happen.
We are able to offer larger sizes for certain items so just ask us! We can source almost anything and custom orders are always welcome if we have advance notice. We will even make our prints larger for you. Try to stick to simpler colors when imagining what you'd like, black, grey, navy, and red. Email us to give us time to prepare at email@example.com. Prices may vary slightly and all sales are final on custom orders unless the goods are defective.
Privacy & Security
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.
Returns & Replacements
Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 14 days of the date you receive the package for credit to your original payment method or for exchange,
- The item has been unworn
- The item is free of any damage caused by the customer
- The item is returned in its original packaging
If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted. If you are making an exchange because you want a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Returns & Exchanges should be returned to:
Please note on the receipt what you would like to do. Exchange for a different size, refund or credit on your next order.
All of our products are officially licensed through various book publishers, movie studios, and/or Mr. King directly. We are extremely proud to support the haven foundation:
For any questions or for press release matters please contact the founder of ka-tet19 via email at firstname.lastname@example.org