Long days and pleasant nights

Frequently Asked Questions

Sizing FAQ, Shipping, Return/Exchange policy

July 2019

WHAT IS UNISEX SIZING?

Unisex sizing is simply a more fitted t-shirt that is offered in a broader range of sizes, typically XXS-4XL and covers both men and women.  A unisex tee is basically not as baggy as something you'd get from Hanes, Gildan, or Fruit of the Loom. If you prefer a looser, more relaxed fit, we recommend you go up one size. 


 

 

Juniors Sizing

‘Junior Cut’ tends to be narrower and shorter than a Women’s size.  They are also designed to be more snug-fitting. They typically do not fit a very curvy figure. if you are a pear-shape or have a fuller top, the fit is not likely to work on your body. See our smaller Unisex sizes if you are more curvy.  A junior size is cut to fit a body with fewer curves, smaller bust and less size difference between waist and hips.

 

 

Shipping & Delivery

Orders generally ship between 1 and 5 business days. Since most of our sales occur over the weekend, orders placed on Friday-Sunday are printed between Tuesday and Wednesday the following week. This process allows us to offer the widest array of colors and cuts possible. Orders placed on Monday-Friday are printed to order if the item is in stock. If it is not in stock, we will order your shirt from our blank supplier along with all orders placed on the weekend. Please note that we are a small company and ALWAYS do our best to get orders out as quickly as possible.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Privacy & Security

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

Returns & Replacements

Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 14 days of the date you receive the package for credit to your original payment method or for exchange, less any shipping charges. Any returns postmarked after 14 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item plus shipping charges. You may return your product(s) for a refund or exchange provided:

  • The item has been unworn
  • The item is free of any damage caused by the customer
  • The item is returned in its original packaging

We will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned or exchanged items will be shipped at no cost to you via Standard Ground Delivery.

If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted. If you are making an exchange because you want a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Returns & Exchanges should be returned to: 

Ka-tet19
16421 Gothard Street Suite A
Huntington Beach, CA 92647

Please note on the receipt what you would like to do. Exchange for a different size, refund or credit on your next order. 

 Licensing information

All of our products are officially licensed through various book publishers, movie studios, and/or Mr. King directly. We are extremely proud to support the haven foundation: 

http://www.thehavenfdn.org/about

 

For any questions or for press release matters please contact the founder of ka-tet19 via email at matt@ka-tet19.net