All ka-tet19 products are officially licensed and printed to order with care. Our normal turnaround time from the time you place your order until you receive it is 7-9 business days. If the item you receive does not fit properly or you'd like to exchange/return your item, please email matt@ka-tet19 to begin the process. For exchanges, we will promptly send you the replacement item along with a return label and package to return your goods. This is an honor system, we ask you not forget the face of your father. If we do nor receive your exchange within 30 days, you will be charged for the item unless notified of delay.